PRIVACY POLICY
1. Definitions
Personal Data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements;
Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;
Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;
Recipient means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing;
Third party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data;
Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
Personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed;
Group of undertakings means a controlling undertaking and its controlled undertakings;
Supervisory authority means an independent public authority which is established by a Member State pursuant to Article 51 GDPR;
2. General
This notice together with the General Terms and Conditions available on the site sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By registering a Player Account with the Website you confirm your acceptance of this Privacy Policy. Please be advised that if you do not accept the terms outlined in this Privacy Policy and choose not to provide the necessary personal information, your access to certain features and services offered on this website may be limited.
Please note that this Privacy Policy constitutes an agreement between you and the Company. It is important to note that this Privacy Policy may be periodically updated and revised. While we will make reasonable efforts to inform you of any significant changes, we recommend that you review this Privacy Policy regularly to stay informed of our current practices regarding the collection, use, and protection of your personal information. Your continued use of the Website and/or its services will constitute your acceptance of the Privacy Policy.
https://www.getslots.com/ values your integrity and privacy immensely and is committed to managing all your personal data in a transparent, fair and lawful manner. This privacy policy (together with the Terms & Conditions and the Cookie Policy) sets out the basis upon which https://www.getslots.com/ collects , stores, and uses your personal data when you visit our website, as well as what your rights are, and how the law protects those rights according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
This website is solely intended for persons over the age of 18, and we do not knowingly collect data relating to persons under such age. If it becomes apparent to us that we have collected personal data relating to persons under the age of 18, due to reasons relating to abuse of our website, we do our best to ensure that such data is handled in accordance with applicable law.
3. About us
We, The website https://www.getslots.com/ ("Casino", "Website", “Company”, "We", "Us", "Our") ensure that the Casino operates in accordance with applicable laws and regulations.
4. Contact Us
You may always contact us in regards to this Policy should you wish to:
- Confirm the accuracy of the personal information we have collected about you;
- Enquire about our use of your personal information;
- Prohibit future use of your data for direct marketing purposes;
- Receive a copy of personal information stored about you;
Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services, and promotions. This may include information about products and services from our business partners, such as casino game providers. Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this by signing up in your Player Account settings or by contacting our customer support at contact@getslots.com and/or live chat. You can configure your marketing preferences in your personal account by following the link https://www.getslots.com/user.
Update or rectify any information that you have provided us (in such cases you shall provide any evidence we may reasonably require to effect such changes). Note it is illegal to provide us with false information about you and it is your responsibility to ensure that we are always updated with your correct data.
To fulfill your requests in accordance with this privacy policy, you can use the following means of communication:
- using email contact@getslots.com
- using GetSlots Support Live Chat
Please note that in some cases emails may end up in spam or may not reach the addressee at all for technical reasons.
5. Information we collect
We collect personal data in a variety of ways. This includes information you provide directly, data collected automatically through cookies and other technologies, and information received from third parties such as financial institutions, regulatory bodies, and fraud prevention agencies.
Information you provide us. This includes any data submitted when registering for an account, completing forms on our Website, contacting customer support, or participating in promotional activities. You may provide personal details such as your full name, username, date of birth, nationality, residential address, email address, phone number, and financial details. You may also submit documentation for identity verification, including proof of ID, proof of address, source of funds, and photographs.
Financial & Transactional Data. We collect payment and transaction details including bank account information, card details, deposit and withdrawal history, and winnings. This information is essential for processing payments and complying with financial regulations.
Gameplay Data. We record information about the games you play, your betting history, preferences, time spent on games or pages, and interactions within the Website or application.
Technical Information. This includes data such as your IP address, device type, browser version, operating system, time zone settings, login times, plug-in versions, and other system-related details. We also collect URLs visited and cookie-based information. Refer to our Cookie Notice for details.
Analytics Information. We track how the services are used — including pages viewed, time spent on each page, user interactions, navigation flow, timestamps, and actions — for purposes like debugging, performance monitoring, and service improvement.
Identity Verification Data. For KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance, we collect and process official documents and other verification data as required by law or regulatory obligations.
Other Data. We may collect additional information necessary to provide you with our gaming services or to comply with legal requirements.
6. Purposes of Data Processing
We process personal data to ensure a secure, fair, and seamless experience for all users, and to comply with our legal and regulatory obligations. “Personal data” refers to any information that can directly or indirectly identify an individual. Anonymous data, where identity has been removed, is not considered personal data.
The data we collect may be processed for the following purposes:
1) Account Management. To create, verify, and manage your account. This includes processing identity and contact data (such as your full name, username, date of birth, address, email, and phone number) to provide access to our platform, maintain personalized settings, and deliver responsive customer support.
2) Financial Transactions. To handle secure deposits, withdrawals, and payouts. We process financial and transactional data (e.g. bank account details, payment methods, deposits, withdrawals, and winnings) while enforcing strong security measures to protect your funds and personal data.
3) Gaming Services & Fair Play. To deliver our gaming services responsibly and in compliance with regulatory standards. This includes tracking your gaming activity and transaction history to detect irregularities and support responsible gaming practices.
4) Legal & Regulatory Compliance. To meet obligations under anti-money laundering (AML) laws, Know Your Customer (KYC) requirements, and gambling regulations. This involves processing identity documents, financial statements, source of funds declarations, and similar documentation.
5) Marketing & Communications. With your consent where applicable, we may process your contact details and usage preferences to send promotional offers, personalized content, and updates about our services and events.
6) Fraud Prevention & Security. To identify, investigate, and prevent fraudulent or unauthorized behavior. This includes monitoring user activity, technical data (such as IP addresses, login logs, browser and device data), and enforcing protective measures to safeguard both users and our systems.
7) User Experience & Service Improvements. We analyze user interaction, technical data, and feedback to improve the platform’s performance, optimize gameplay, and develop new features for a better overall experience.
7. Legal basis for processing
We process personal data under the following legal grounds:
- Contractual Necessity: Required to provide our services.
- Legal Obligation: Required by applicable laws and regulatory frameworks.
- Legitimate Interests: To ensure security, improve services, conduct business analysis, communicate relevant updates and send marketing materials (when relying on our legitimate interest in offering relevant services).
- Consent: Might be obtained for optional services and sending marketing communications (when we rely on your consent).
8. Your rights
1) Access and Correction
You have the right to access the personal information stored in your account. If any of the information is inaccurate or outdated, you can request for your personal data to be corrected. We may require certain documents to verify it.
2) Right to Erasure
You have the right to request the deletion of your personal data. However, please note that this is subject to our data retention policy, and certain data may need to be retained for legal or operational reasons.
3) Withdrawal of Consent
If you previously gave consent, you can withdraw that consent at any time. If you have any questions or need assistance regarding these matters, please don't hesitate to reach out to our support team via email contact@getslots.com
9. Data retention
Personal data is retained only as long as necessary for legal, regulatory, and operational purposes. Financial and transactional data is kept for a minimum of five years as required under AML regulations.
10. Security measures
We implement security measures, including encryption and restricted access, to protect your personal data. In the event of a data breach, affected individuals and regulatory bodies will be notified as required by law.
11. Disclosure of personal data
We may share your personal data with:
- Service Providers: Third parties assisting with IT services, marketing, legal advice, and other operational needs.
- Regulatory Authorities: Government agencies and law enforcement where required by law.
- Corporate Transactions: In cases of mergers, acquisitions, or restructuring.
If your data is transferred internationally, we ensure appropriate safeguards are in place, such as contractual agreements or compliance with applicable privacy standards.
12. Cookies and tracking technologies
We use cookies and similar technologies to enhance user experience and analyze website performance. You can manage cookie preferences through your browser settings.
13. Protection of minors
Our services are restricted to individuals aged 18 years or older. If we become aware that a minor has provided personal data, we will take steps to delete the information promptly.
14. Updates to this Privacy Policy
This Privacy Policy may be updated periodically to reflect legal, regulatory, or business changes. Users will be notified of significant modifications.